Dispute Resolution Process - Meghna Bank PLC.

Dispute Resolution Timeframe:

Dispute requests must be submitted within 120 days from the transaction date.
For On-Us ATM transactions, the dispute resolution timeframe is 3 to 5 working days from the chargeback date.
For Remote On-Us ATM, POS, and E-Commerce transactions, the dispute resolution timeframe is 30 working days from the chargeback date.
For Off-Us ATM transactions, the dispute resolution timeframe is 30 working days from the chargeback date.
For Internet Banking Fund Transfer transactions, the dispute resolution timeframe is 5 working days from the chargeback date.

Note: Resolution timelines may vary depending on factors such as acquirer response time, terminal data availability, transaction log discrepancies, and other unforeseen technical issues.

Dispute Resolution Process:

Step 1: Complaint Submission:

Cardholders or account holders may lodge a dispute through the Call Center, Digital Service Desk, Complaint Cell, or any Branch. The complaint should include complete transaction details, such as:

Card Number / Account Number
Transaction Amount
Transaction Date and Time
Transaction Type
Any other relevant information

Step 2: Acknowledgement:

The Dispute Management Team will review the complaint and acknowledge receipt, providing the customer with the expected dispute resolution timeframe.

Step 3: Investigation and Settlement:

If the disputed amount has not been settled and is identified as an excess fund, the Bank will take the necessary steps to credit the customer's card/account and close the case.

Step 4: Chargeback Processing:

If the disputed amount has already been settled, a chargeback claim will be initiated with the acquirer.

If the chargeback is accepted and funds are recovered, the amount will be credited to the customer’s card/account.
If the chargeback is represented or rejected, the customer will be informed accordingly along with the supporting documents received from the service provider, and the dispute case will be closed.

ADC & Dispute Unit Contacts:

Name	Designation	Email	Phone No.
Md. Riaz Uddin	Junior Officer	[email protected]	09610016736-9(operator)-Ext-71811
Debasish Sarker	Operation Assistant	[email protected]	09610016736-9(operator)-Ext-71825

Contact Information

For dispute-related inquiries, please contact us between 10:00 AM and 5:00 PM (Sunday–Thursday, excluding public holidays).

For 24/7 assistance, please contact our Call Center:

Local: 16735
Overseas: +880 96100 16735

Contact Us

Useful Links

Other Useful Links

আপনার যেকোনো ব্যাংকিং সংক্রান্ত সমস্যা আমাদের জানান